Frequently Asked Questions

View our Community Resource and Support Guide which lists agencies that provide services to support you and your family during difficult times. The Guide contains a description of agencies that serve Monroe with phone numbers, website addresses and email addresses. Please also visit our Helpful Contacts webpage for additional listings of organizations that may be of help to you.

Additionally, Volunteers of America-Western Washington (360-793-2400) and St. Vicent de Paul (425-355-3504) have advocates who can help you find the resources you need. 

2-1-1 Washington is a free confidential community service agency that can provide information on rent and mortgage assistance. 

If you are a landlord and need help with tenant unpaid utility bills please visit Washington State Department of Commerce Landlord Mitigation Programs webpage. 

If you are a City of Monroe utility customer, and are having trouble paying your water, sewer, and stormwater utility bills, please contact our Billing Division at 360-794-7400 or utilitybilling@monroewa.gov to make payment arrangements. 

Other agencies may be able to assist you as well:

• 2-1-1 Washington: Dial 2-1-1            
• Snohomish County Low Income Water Assistance Program: 425-388-3880 
• Snohomish PUD (electric and gas) 425-783-1000
• The Salvation Army: 425-259-8129
• St. Vincent DePaul: 425-355-3504
• Take the Next Step: 360-794-1022
• Volunteers of America -Western Washington: 360-793-2400
• Cascade Community Church: 206-486-2681 
• New Hope Fellowship: 360-618-2310

2-1-1 Washington is a free confidential community service and a one-stop connection to the help you need, including: food, housing. rent and mortgage assistance, utility assistance, health care, childcare and after school programs, elder care, crisis intervention and more. 

Dial 2-1-1 from anywhere in Washington State and you will reach an information and referral specialist who will assess your needs and provide a list of referrals to available resources in your community. TTY for the deaf and hard of hearing and interpreter services are also available in 140+ languages. 

Refer to the City’s Frequently Asked Question (FAQ) brochure on trespassing, panhandling and illegal camping. Contact our Human Services Coordinator if you have additional questions and concerns. 

If you are experiencing physical, emotional, verbal, or financial abuse, please reach out to Domestic Violence Services (DVS) of Snohomish County at 425-252-2873 (24-hour support line.) DVS is a non-profit organization serving Snohomish County and provides emergency shelter and comprehensive, confidential services to all victims of domestic abuse. The Monroe Police Department hosts a Domestic Violence Advocate on Tuesdays and Fridays who is available by phone or in-person. 

You can also call or text 9-8-8 to reach the National Suicide and Crisis Lifeline which connects you to trained crisis counselors 24/7/365. 

• Sky Valley Food Bank, 233 Sky River Pkwy, Monroe, WA 98272, 360-794-7959, endhunger@svfoodbank.org 
• Provide Hope,  16891 146th St SE, Monroe, WA 98272, 360-805-0699, info@trclife.com

View our Community Resource and Support Guide which lists agencies that provide services to support you and your family during difficult times. The Guide contains a description of agencies that serve Monroe with phone numbers, website addresses and email addresses. Please also visit our Helpful Contacts webpage for additional listings of organizations that may be of help to you.

For more agencies, visit Snohomish County’s Crisis Resources webpage.